A Customer Service Officer (GSO) – Entrance Desk provides reception firms for Pals to contribute to an whole distinctive experience from check-in through check-out and full audits, as required.
What’s going to I be doing?
As GSO – Entrance Desk, you may current reception firms for Pals to contribute to an whole distinctive experience from check-in through check-out and full audits, as required. A GSO – Entrance Desk contributes to the first impressions of our Pals and, because of this truth, ought to perform the following duties to the perfect necessities:
- Acquire optimistic outcomes from Customer queries in a effectively timed and atmosphere pleasant methodology
- Assure an atmosphere pleasant reception experience for Pals, along with look at in/out, and full audit procedures, as required
- Make certain that every the Entrance Office Supervisor and Reception Supervisors are saved completely acutely aware of any associated solutions from firm and, or, completely different departments
- Exhibit a extreme stage of buyer help all the time
- Attend acceptable teaching packages, when required, and assist with the Evening time Workforce’s teaching and enchancment efforts
- Exhibit an information of lodge room courses, room prices, packages, promotions and completely different fundamental product information important to hold out every day duties
- Maximize room occupancy and use up-selling methods to promote lodge firms and facilities